How we handle personal information, and what rights you have over it.
Last updated 8 September 2026. Applies to ListenJam Pty Ltd and the ListenJam service.
ListenJam Pty Ltd (ListenJam, we, us) provides licensed background music to businesses. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Your name, business name, email address, phone number and password. If you are acting for a business, we also collect your role or authority to enter the subscription.
The trading name, address and venue type of each venue where you play our music. We need this because your Music Licence Certificate names the specific premises it covers. Without it we cannot issue a valid certificate.
Subscription plan, number of venues, billing history and invoices. Card payments are processed by Stripe. We do not receive or store full card numbers — we hold only the last four digits, card brand and expiry so you can identify your payment method.
Which channels you play, playback times and duration, and the devices you stream from. We use this to operate the service, to reconcile royalty-free catalogue usage, and to evidence what was played at your premises if a collecting society ever asks.
IP address, browser and device type, operating system, and pages visited on our website. Some of this is collected automatically.
Emails and messages you send us, and our replies.
Most information comes directly from you — when you start a trial, subscribe, add a venue, or contact support. Some technical information is collected automatically when you use the website or the player. We may also receive information from Stripe about the status of a payment, and from a distribution partner if you were referred to us by one.
You can opt out of marketing at any time using the unsubscribe link or by emailing us. You cannot opt out of service messages while you hold a subscription, because they concern your licence and your billing.
We do not sell personal information. We disclose it only to:
Our infrastructure is primarily hosted in Australia. Some of our service providers — including Stripe, and our hosting, analytics and email providers — store or process data in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.
We use cookies and similar technologies to keep you signed in, remember preferences, measure how the website is used, and measure the effectiveness of our advertising. You can block or delete cookies in your browser, but parts of the service may stop working correctly if you do.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including encryption in transit, access controls, and limiting staff access to what is needed. No system is completely secure, and we cannot guarantee absolute security. If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
We keep personal information only as long as we need it.
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email hello@listenjam.com. We will respond within 30 days. There is no fee, though we may charge a reasonable cost for a large or repeated request. If we refuse access or correction, we will tell you why in writing.
You can ask us to delete your account information. We may need to retain some records for the periods set out in section 8 where the law requires it.
If you think we have breached the Australian Privacy Principles, email hello@listenjam.com with the details. We will acknowledge within five business days and give you a written response within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au, or 1300 363 992.
We may update this policy. If a change materially affects how we handle your personal information, we will email account holders before it takes effect. The date at the top shows when it was last updated.
ListenJam Pty Ltd — hello@listenjam.com